Refund Policy

In Short

RxRep is provided by Consecutive Bytes. Every organization can try every module free for 7 days, with up to 3 users, before paying, with no card needed, so you can make sure RxRep fits your team before you buy.

Cancelling Your Subscription

• Your organization's admin can cancel at any time from Plan & Billing in RxRep, or by emailing support@rxrep.net.
• Monthly and annual plans both run to the end of the period already paid. You won't be charged again after that.
• You can change your mind before that date and keep your plan, with nothing to pay until your normal renewal.
• After the plan ends, your team can no longer sign in, but nothing they recorded is deleted — choose a plan again to carry on where you left off.

Refunds

Subscription payments — monthly or annual, by card or by bank transfer — are not refunded, in full or in part, including for unused time or unused user places after cancelling or reducing your plan.

Charged by mistake? If you were charged in error — for example a duplicate payment — email support@rxrep.net within 30 days and we will correct it.

Nothing in this policy affects any rights you have under the consumer law that applies to you.

Card Payments Through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our card orders; card payments appear on your statement from Paddle. For questions about a card payment or an invoice, you can contact us or Paddle at paddle.net.